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2019 Chevrolet Tahoe LT

Posted: Wed. Aug. 21 00:51:23 2019
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The end of February we purchased a 2019 Tahoe from a dealership in the Quad Cities. During the rainy spring we noticed the doors held water and showed a video to the dealership documenting our concerns. The video clearly shows that some water remains in the door until it is opened. The area is almost level from front to back but not side to side. It appears on a level surface the water does not completely drain out of either the front or rear drain hole in the doors. We spent a significant amount of time over two months (June and July) including 21 phone calls with 6 different people from dealership and GM service center and four trips to the dealer trying to diagnosis/fix the problem. On 6th August – dealerships response: “A Field Service Engineer and Arlington Assembly Plant Quality Expert conducted water tests on vehicles and a considerable amount of water can come out of the drain holes. Water can enter the inner and outer door by design – it’s considered a wet surface. No repairs or adjustments to be made at this time”. What GM did not address is why all water does not drain – probably a design flaw. GM should consider changing the design possibly additional drain holes towards center of the door. This is our third Tahoe and our 7th new vehicle from GM never had a “water in the door” issue in any GM vehicle or any other vehicle. We buy a new Tahoe to keep for ten years – not this Tahoe. Corrosion will be an issue (Iowa winter and salt) and rust “through” guarantee is only 6 years. My guess is rust will begin in the next year or two, probably will not be visible for 5-6 years and rust through probably around 9 to 10 years. I will not own another GM product.
Call: (405) 588-6168